Replacement Policy for Equipment

This replacement policy applies exclusively to purchases of the specified products made through our website.

Eligibility

Equipment Covered:

Mage Espresso Machine
Maven Espresso Machine
Frost Cold Brew Maker
Finesse Manual Grinder
Bullet French Press
Blue Tokai French Press

10-Day Replacement Window:

Requests for replacements must be made within 10 days of receiving the product.

Defective or Faulty Products:

Replacements are accepted only if the equipment is physically damaged at the time of delivery or has a manufacturing/functional defect and raised within 10 days of delivery.

Conditions for Replacement

Original Packaging:

The equipment must be returned in its original packaging, including all accessories, manuals, and parts. Failure to do so may void the replacement policy.

Proof of Purchase:

A valid proof of purchase is required for all replacement requests.

Exclusions:

This policy does not cover damage resulting from misuse, unauthorized repairs, or any alterations to the product.

No Returns or Refunds:

Please note that we do not accept returns or offer refunds for any equipment purchased. Our policy is limited to replacements for defective or faulty products as outlined above.

Replacement Process

Initiation:

Please fill out this form to raise a replacement request.

Assessment:

Our team may request photos, videos, or additional details to assess the condition of the equipment before processing the replacement. Shipping:
If the replacement is approved, we will provide instructions for returning the product.

Replacement Timeline:

Once the product is received, and inspected, we will process the replacement and dispatch the new product within 7 working days.

Warranty

This replacement policy is separate from and in addition to any warranties that come with your product. If your product experiences issues outside the 10-day replacement window but within the warranty period, please refer to your product’s warranty documentation for instructions on how to proceed.

Jurisdiction

Any disputes will be settled exclusively in the courts of New Delhi.

Contact Information

For any queries please contact our customer service team:

Email: getcoffee@bluetokaicoffee.com

Phone: +91 96060 47077 (9 am to 6 pm)