Q. Can I get BT Coins for the purchases I’ve made in the last 6 months?
A. No, BT Coins cannot be added retrospectively to your account. Any purchases made prior to joining the BT Circle Loyalty Program will not count towards your BT Coins balance.
Q. How do I see my BT Coins transaction history?
A. You can navigate to the ‘My Orders’ section in the Profile tab (last tab in the bottom navigation menu) and check your order history. BT Coins earned with each order will be reflected in the order details.
Q. Can I convert my BT Coins to rupees (cash)?
A. No. You can redeem your BT Coins to off-set your bill amounts (excluding taxes) while making a purchase through the app. Additionally, you can also use the BT Coins to unlock special offers and access exclusive experiences.
Q. Can I transfer my BT Coins to someone else or a different account?
A. No, BT Coins are earned and redeemed by individual users and are strictly non-transferable.
I made a purchase, but didn’t receive any BT Coins.
You can read more about how to earn BT Coins here. If you think a valid purchase has been made for which BT Coins have not been credited, please reach out to our customer support team on firstname.lastname@example.org.
I made a purchase at the cafe, but didn’t use the app to pay as I was unaware.
Q. Can I get the BT Coins now?
No, purchases made offline at the cafes do not count towards your BT Coins wallet and cannot be accrued to your account. Only purchases made through our official app and website count towards earnings of BT Coins.
Q. What is the maximum number of BT Coins I can earn in a single transaction?
A. You can earn up to 4000 BT Coins in a single transaction through the mobile app and our official website.
Q. Do I get reward BT Coins on coffee subscriptions?
A. Yes. Your purchase of a coffee subscription is treated as any other purchase. BT Coins corresponding to your coffee subscription will be added to your BT Coins wallet.
Note: Loyality Points won't be rewarded during any kind of Sale on website