Get 12 total deliveries scheduled whenever you'd like and save 17.5% versus buying the packets individually.
Frequently asked questions
Mixed Bag Subscription
A Mixed Bag subscription allows you to choose different coffees for each delivery. By default, we send a variety of coffees. But you can also pick the specific ones you want for each delivery
Step 1: Go to ‘Subscribe’ and pick ‘Roasted and Ground Coffee’ from the website menu.
Step 2: Decide how many deliveries you want.
Step 3: Click on ‘Subscribe & Save’. Then, choose ‘Mixed Bag’ in the pop-up window.
Step 4: Select your grind, how often you want deliveries, and when you want them to start.
Step 5: Click ‘Buy Now’ to add it to your cart, then checkout.
Step 2: Decide how many deliveries you want.
Step 3: Click on ‘Subscribe & Save’. Then, choose ‘Mixed Bag’ in the pop-up window.
Step 4: Select your grind, how often you want deliveries, and when you want them to start.
Step 5: Click ‘Buy Now’ to add it to your cart, then checkout.
You can select and adjust your coffees for each delivery on our website's 'Manage Subscription' page. For step-by-step guidance, refer to our FAQ: 'How do I manage my subscription or change deliveries?'. Additionally, you can also swap coffees directly on the 'Manage Subscription' page until 8 am on the day we dispatch them.
With our Mixed Bag subscription, you'll receive a variety of coffees, from light to dark roasts, including our popular and seasonal blends, depending on what we have available. However, certain special releases like Producer Series, Debut Series, Nano lots, etc., aren't included in the Mixed Bag and need to be bought separately.
Unfortunately, you can't mix bag sizes in the Mixed Bag subscription. You'll need to stick with either 250g, 500g, or 1kg for the whole subscription. But if you need more coffee at once, you can schedule 2-3 deliveries together based on the quantity you need.
No, there are no additional charges for selecting specific coffees that are on offer in the subscription.
The first coffee in our mixed bag subscription is set to Attikan Estate. If you want to change it, please contact our customer service team before we dispatch your order. You can email us at getcoffee@bluetokaicoffee.com or call us on 9606047077, and our team will be happy to assist you.
Manage Subscription
Subscription Level:
Step 1: Log in to your account on our website here.
Step 2: Click on ‘Subscriptions’ in the menu.
Step 3: Find your subscription order number, then scroll down and select ‘Manage Subscription’.
Step 4: Make any necessary changes in the popup window and click ‘Update’.
Please note: Changes made here will apply to all remaining deliveries in your subscription. If you want to edit individual deliveries, follow the instructions below:
Installment Level:
Step 1: Log in to your account on our website here.
Step 2: Click on ‘Subscriptions’ in the menu.
Step 3: Find your subscription order number, then scroll down and click ‘Edit Installments.
Step 4: Choose the delivery you want to change.
Step 5: Make any necessary changes and click ‘Save’.
Step 1: Log in to your account on our website here.
Step 2: Click on ‘Subscriptions’ in the menu.
Step 3: Find your subscription order number, then scroll down and select ‘Manage Subscription’.
Step 4: Make any necessary changes in the popup window and click ‘Update’.
Please note: Changes made here will apply to all remaining deliveries in your subscription. If you want to edit individual deliveries, follow the instructions below:
Installment Level:
Step 1: Log in to your account on our website here.
Step 2: Click on ‘Subscriptions’ in the menu.
Step 3: Find your subscription order number, then scroll down and click ‘Edit Installments.
Step 4: Choose the delivery you want to change.
Step 5: Make any necessary changes and click ‘Save’.
Step 1: Log in to your account on our website here.
Step 2: Click on ‘Subscriptions’ in the menu.
Step 3: Find your subscription order number, then scroll down and select ‘Manage Subscription’.
Step 4: Choose the "Pause/Resume" option.
Please note: When you pause your subscription, all remaining deliveries will be put on hold. Upon resuming, the next delivery will be sent on the next working day, and the rest will follow based on your chosen frequency. We advise you to double-check your schedule after resuming to avoid any issues.
Step 2: Click on ‘Subscriptions’ in the menu.
Step 3: Find your subscription order number, then scroll down and select ‘Manage Subscription’.
Step 4: Choose the "Pause/Resume" option.
Please note: When you pause your subscription, all remaining deliveries will be put on hold. Upon resuming, the next delivery will be sent on the next working day, and the rest will follow based on your chosen frequency. We advise you to double-check your schedule after resuming to avoid any issues.
The update option is only visible when your subscription is active. If your subscription is paused, you won't be able to see it.
Although there isn't a direct option to cancel your subscription on our website, you can contact our customer service team at getcoffee@bluetokaicoffee.com or call us on 9606047077 for help with cancellation.
Open the ‘Manage Subscription’ section after logging into your account and select the ‘Edit Installment’ option. From there, you can see the shipping dates for each delivery and make any necessary changes by clicking ‘Update’.
Note: Only the deliveries highlighted in white that are yet to be fulfilled can be edited.
Note: Only the deliveries highlighted in white that are yet to be fulfilled can be edited.
Yes, you can. Just edit the specific delivery, add your preferred label name under ‘instructions’, and adjust the grind size in the same popup.
You can change the delivery address for each . Just go to the specific delivery you want to send elsewhere and update the address there.
Please note: This will only change the address for that one delivery; the rest will still go to your default address. If you want to change the address for all future deliveries, you can do this in ‘Manage Subscription’ section instead.
Please note: This will only change the address for that one delivery; the rest will still go to your default address. If you want to change the address for all future deliveries, you can do this in ‘Manage Subscription’ section instead.
General FAQs
Unfortunately, the dispatch date for the first delivery is already set based on the start date you chose when placing the order. If you still need to change it, please contact our customer service team at getcoffee@bluetokaicoffee.com or call us on 9606047077, and we'll be happy to update it for you, as long as the order hasn't been processed or shipped yet.
Loyalty points are added to your app wallet within 10 days after your subscription is completed and the final delivery is made. Ensure that you've linked the registered email address from the website to your app account to receive the points.
Currently, subscriptions are only accessible on our website. However, our team is working to integrate this feature into the app soon. Thank you for your patience and understanding.
Seasonal coffees aren't offered for individual subscriptions due to limited availability. However, you can request them by subscribing to our Mixed Bag option. Please note that special launches like Producer Series, Debut Series, Nano, etc., cannot be included in any subscription and must be purchased separately.
If the coffee you're subscribed to becomes unavailable, we'll notify you via email so that you can choose a different one from the available options. If you don't make a selection in time for the next installment, we'll temporarily pause the subscription until you update it.
Currently, we only offer prepaid subscriptions, so the entire amount must be paid online when placing the order, or via cash on delivery at the time of the first delivery.
We’re sorry, but no. You can select different coffees only in a Mixed Bag subscription. If you’d like to change your subscription type (to Mixed Bag), please email us at getcoffee@bluetokaicoffee.com.
Subscribers enjoy various benefits, including discounts on coffee. The more deliveries your subscription has, the greater the discount percentage. Additionally, subscribers benefit from the convenience of not having to go through the entire ordering process when they run low on coffee. If you forget about your subscription, don't worry! We'll send you an email a day before every delivery is scheduled to be shipped. You can then update or skip the delivery if needed.
Mail/Call-in frequency is an option for customers who are unsure about their coffee consumption timeline and would like to order their installments at different intervals according to their convenience. You can do so by managing the subscription on our website or sending a request to our customer service team.
Subscriptions will automatically end once the specified number of deliveries is completed. If the subscription is paused, it will remain inactive and can be resumed at any time.
Subscriptions are already discounted, so further discounts cannot be applied to them. However, subscriptions can be purchased using a gift card.
Subscriptions cannot be purchased for deliveries outside India. However, customers can contact us if they would like to place a regular order for international delivery.