Barista/ Trainee Barista

Barista/ Trainee Barista

Baristas and Trainee Baristas are our champions who interact with the customers daily and brew the most amazing beverages for them. The main purpose of a Barista at Blue Tokai Coffee Roaster is to ensure exceptional customer satisfaction.

Responsibilities

  • Greet all customers with friendly, personalized service and develops a rapport with them.
  • Maintaining a fast speed of service, especially during rush times and high peak season.
  • Take orders from customers and input their selections into the café’s internal computer systems
  • Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers
  • Prepare all beverages according to customer requirements within the prescribed time frame
  • Prepare / reheat / serve food according to the set standards
  • Grinding, weighing and packing coffee beans for customers
  • Understanding the basics of all company coffees (roast level and flavour notes)
  • Able to suggest beverages, roasts and equipment based on customer’s requirement
  • Ensures cleanliness at the station and cafĂ© in general during each shift
  • Respond to guest questions, concerns and complaints and make sure they leave satisfied
  • Follow all cafĂ© safety and security procedures and arrive on time for all shifts and stay until shift completion
  • Maintains efficient, friendly service. Clear tables in a timely and thorough manner.
  • Responds proactively to prevent heated customer service situations.
  • Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.

 Requirement

  • Any one who has completed his 12th or holds a Diploma along with valid identity proof like (Pan Card & Aadhar Card).
  • Ability to work on your feet for long hours.
  • Willing to work on weekends and holidays in high demand season.
  • Strong customer service skills.

 

Leave a comment

Please note, comments must be approved before they are published

BTC