Barista/ Trainee Barista

Locations: Delhi, Gurgaon, Noida, Pune, Kolkata, Hyderabad, Bangalore, Chandigarh

Baristas and Trainee Baristas are our champions who interact with the customers daily and brew the most amazing beverages for them. The main purpose of a Barista at Blue Tokai Coffee Roaster is to ensure exceptional customer satisfaction.

Responsibilities

• Greet all customers with friendly, personalized service and develops a rapport with them.
• Maintaining a fast speed of service, especially during rush times and high peak season.
• Take orders from customers and input their selections into the café’s internal computer systems
• Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers
• Prepare all beverages according to customer requirements within the prescribed time frame
• Prepare / reheat / serve food according to the set standards
• Grinding, weighing and packing coffee beans for customers
• Understanding the basics of all company coffees (roast level and flavour notes)
• Able to suggest beverages, roasts and equipment based on customer’s requirement
• Ensures cleanliness at the station and café in general during each shift
• Respond to guest questions, concerns and complaints and make sure they leave satisfied
• Follow all café safety and security procedures and arrive on time for all shifts and stay until shift completion
• Maintains efficient, friendly service. Clear tables in a timely and thorough manner.
• Responds proactively to prevent heated customer service situations.
• Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.

 Requirement

• Any one who has completed his 12^th or holds a Diploma along with valid identity proof like (Pan Card & Aadhar Card).
• Ability to work on your feet for long hours.
• Willing to work on weekends and holidays in high demand season.
• Strong customer service skills.