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Cafe Manager,Barista Apply

Delhi-NCR, Mumbai, Bangalore, Hyderabad,Kolkata-INDIA
BTC Cafe-Operations
Full time

A Cafe Manager at Blue Tokai Coffee Roasters is responsible for serving all products with friendly, individualised attention towards each customer. She/he is also responsible for educating customers about our coffee and equipment. The Cafe Manager is responsible for organising daily operations and motivating our Baristas to provide excellent customer service.

Responsibilities
  • Welcoming and greeting customers in the cafĂ© and efficiently determining their needs and interests
  • Regularly checking all cafĂ© equipment to make sure it functions properly
  • Ordering, receiving and stocking items for the cafĂ© including supplies that are retail items.
  • Ensuring a healthy and safe environment and a friendly atmosphere by following sanitation regulations and organization standards
  • Maintains a clean work environment
  • Listens to customer complaints and queries and addresses their concerns in an efficient yet friendly manner, and reports them to the City Manager without delay
  • Multitasking effectively to take orders, prepare orders, and serve customers. Leads the team by example
  • Answers customer and channel partner (Zomato, Swiggy, etc) calls and provides accurate information in a professional manner
  • Assisting with other responsibilities as assigned by management (ODCs, classes, wholesale trainings, etc.)
  • Maintains proper coverage and employees schedules ensuring that store maintains customer service standards and employees adhere to meal breaks policy
  • Ensures all cash handling procedures are upheld. Is accountable for store funds
  • Plans and execute all sales promotions effectively and efficiently. Briefs her/his team in effectively
  • Guides fellow employees to follow all the standard operation procedures and sets an example for the team by following standards by herself/himself
  • Follows and directs employees to follow store policies, procedures and adhere to merchandising and cleanliness standards
  • Promotes and practices safe work environment, reports potential safety hazards, operational inconsistencies and employee incidents to cafĂ© manager. Documents employee incidents, accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Maintain updated records of daily, weekly, and monthly revenues and expenses
  • Add new menu items based on seasonality and customers’ preferences
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation
 Product
  • Develops sufficient knowledge on company, products and offerings and is able to effectively and accurately communicate this to customers
  • Prepare all drinks according to customer recipes within the prescribed time frame
  • Prepare / reheat / serve food according company procedures
  • Grinding, weighing and packing coffee beans for customers
  • Understands the basics of all company coffees (roast level and flavour notes)
  • Able to suggest beverages, roasts and equipment based on customer’s requirement
  • Tastes products on a shift for quality assurance
Service
  • Verbally receives and calls back customer orders in a friendly manner.
  • Accurately rings sales orders into POS.
  • Maintains efficient, friendly service. Clear tables in a timely and thorough manner.
  • Responds proactively to prevent customer service situations.
  • Take orders.
  • Greets all customers with friendly, personalised service and develops a rapport with them.
  • Is a role model for outstanding service and takes accountability to maintain the same during her/his shift.
  • Ensures that all team members follow standard operating procedures lead by greeting, smiling and responding to all customers with fast, efficient, friendly and personalised service. Strives to develop a rapport with customers by learning their name and their favourite drink & food item.
  • Proactive in solving customer problems and ensures customer satisfaction in various situations.
  • Consistently monitors, coaches, and encourages fellow team members to deliver customer expectations.
  • Performs all POS duties including opening and closing procedures, coordinates with cross functions as and when required.
Retail Services
  • Builds basic knowledge about coffee and equipment to better assist customers.
  • Advises customers by providing information on coffee and equipment.
  • Contributes to team efforts by accomplishing sales targets as outlined by management.
  • Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.
  • Assists Cafe Manager in briefing team about in-store promotions and sales targets.
 Training and Development
  • Facilitates and encourages a culture of learning throughout the cafe team.
  • Actively participates in all classes provided by Blue Tokai Coffee.
  • Actively learns about the company values and USP's from the provided Welcome Kit.
  • Assists Buddy Trainer in on the job training of Baristas in cafe.
  • Provides coaching and training to Baristas and Senior Baristas on performance expectation.
  • Leads in store training for the new Baristas.
  • Periodically reviews her/his Baristas/Senior Baristas and coordinates with training team to book -Baristas/Senior Baristas in to additional trainings based on performance.
Requirements
  • Graduate
  • Basic computer skills required.
  • Must have excellent verbal and written communication skills.
  • Must be flexible to work overtime, weekends, and special events as needed.
  • Must have a doctors certificate to be a food handler.
  • The position requires frequent standing and use of hands and arms.
  • Must be able to bend and twist frequently.

 


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