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City Manager - Bengaluru

Bengaluru, India



  • Implement BTC’s policies and procedures; assist in the preparation of the budget; respond to and resolve area manager’s inquiries and complaints.
  • Lead a team of Area/ Café Managers towards effective collaboration and attainment of goals.
  • Motivate staff to achieve performance targets; develop performance measurements, monitor progress, and take corrective action when necessary.
  • Undertake sound financial management to ensure stores are profitable and stay within budget
  • Ensure compliance with BTC policies and operational guidelines.
  • Deal with problems by providing creative and practical solutions.
  • Evaluate performance using key metrics and address issues to improve it.
  • Report to senior executives on progress and issues.
  • Assist upper management in decisions for expansion or acquisition.



  • Education: Must have a bachelor’s degree in Hospitality Management/ relevant field.
  • Experience: Must have at least 3 years proven experience as area manager, cluster manager, assistant manager, or similar managerial role in Bengaluru.
  • Knowledge of performance evaluation metrics and principles.
  • Sound understanding of optimization of store operations and standards for success.
  • Working knowledge of ERP software.
  • Exceptional communication and interpersonal abilities.
  • Excellent organizational and leadership abilities.
  • Strong business acumen with a strategic orientation.
  • Excellent problem-solving abilities.