City Manager - Bengaluru

Bengaluru, India

Responsibilities

• Implement BTC’s policies and procedures; assist in the preparation of the budget; respond to and resolve area manager’s inquiries and complaints.
• Lead a team of Area/ Café Managers towards effective collaboration and attainment of goals.
• Motivate staff to achieve performance targets; develop performance measurements, monitor progress, and take corrective action when necessary.
• Undertake sound financial management to ensure stores are profitable and stay within budget
• Ensure compliance with BTC policies and operational guidelines.
• Deal with problems by providing creative and practical solutions.
• Evaluate performance using key metrics and address issues to improve it.
• Report to senior executives on progress and issues.
• Assist upper management in decisions for expansion or acquisition.

Requirements

• Education: Must have a bachelor’s degree in Hospitality Management/ relevant field.
• Experience: Must have at least 3 years proven experience as area manager, cluster manager, assistant manager, or similar managerial role in Bengaluru.
• Knowledge of performance evaluation metrics and principles.
• Sound understanding of optimization of store operations and standards for success.
• Working knowledge of ERP software.
• Exceptional communication and interpersonal abilities.
• Excellent organizational and leadership abilities.
• Strong business acumen with a strategic orientation.
• Excellent problem-solving abilities.

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