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Vice President, Operations


Job Description

We are looking for a talented, dynamic individual to oversee the management of our entire cafe operations.   The person should subscribe to our philosophy of running a cafe and ensure that that culture is spread throughout the team.  The individual will be responsible for end to end monitoring and improvement of our operations. Since we’re the largest speciality coffee company in the country and growing rapidly, this is a unique opportunity to play a key role in shaping  coffee culture in India.

Job Accountability

  • Oversee operations for multiple functions for the defined business, including responsibility for profit & loss
  • Facilitate operational oversight for multiple functions and identify opportunities for maintaining the most cost-efficient operation
  • Identify operational efficiencies, meet regulatory and client expectations and develop a “best practice” approach to all operations
  • Meet and exceed requirements including organizational,compliance and contractual agreements
  • Assess organizational strengths and weaknesses to recommend an enhanced operating model
  • Understand the details of the cafe operations, including all operating standards, coffee, food, beverage standards, and service standards. Quickly recognise when a standard is not being met, and coach city heads and cafe managers how to improve
  • Create and oversee systems to ensure quick and efficient service.  Build a culture of teamwork in beverage preparation and service.
  • Collect and analyze quantitative and qualitative retail data to develop initiatives to monitor and improve performance, engagement and customer experience.
  • Maintain quality standards in all areas of operational activity and drive sales and profitability through the performance and development of store management teams.
  • Assist with and oversee site selection, fit out and opening of new Cafes.
  • Maintain quality standards in all areas of operational activity and drive sales and profitability through the performance and development of store management teams.
  • Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s operations.
  • Develop and direct the management of the company’s remote fulfillment/distribution center that will ensure fast order processing, accurate inventory control, proper and timely receipt/stocking of goods, cost-efficient shipping direct to customers and effective processing of returns.
  • Manage logistics and outbound transportation processes. Implement improved processes and management methods to generate higher ROI and workflow optimization.
  • Interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction.
  • Continually investigate and introduce process improvement measures and presents suggestions to CEO for consideration.
  • Participate in vendor negotiations to ensure product relevance and cost-efficiency.


  • 5-7+ years of operations leadership or equivalent experience with direct ownership of a P&L,change and people development involving a large front-line team
  • Experience managing mid-level employees with proven track record of developing high performing teams
  • A deep appreciation for creating exceptional customer experiences and an appreciation for coffee
  • Ability to adapt and bring structure to unstructured environments
  • Ability to communicate in an environment where English is the second language
  • Self-motivated, focused, driven individual who thrives in an entrepreneurial environment.
  • Must be willing to travel frequently
  • Should have exposure of designing process controls/checks to measure the quality of output through a production process.

COMPENSATION: The salary will be competitive with coffee industry standards and we are willing to relocate the right international candidates.  


We are India’s largest speciality-focused coffee company, with coffee roasteries in New Delhi and Mumbai and a growing network of cafes. We’re venture-funded and all of our coffees are sourced from leading growers across the country, traceability and long term relationships with our farms are integral to what we do. We are focused on sourcing, roasting, brewing the best beans India has to offer.