Training Content Creator

Delhi/ Bangalore

Position Responsibilities

• Design and develop course content, including but not limited to ILT modules, video scripts, elearning modules, collaterals, refresher course and training evaluations 
• Author in-depth training material after shadowing each of our teams from Front of House to Back of House to understand their SOPs
• Collaborate with operation team members, current trainers and FoH and BoH staff to create to identify skill gaps and areas of improvement
• Be able to rapidly design, develop and publish engaging refreshers and classroom training as needed with continuous improvement of the course content.
• Adapt instructional materials created for one format to another format (usually from face-to-face observations and meetings to eLearning and virtual).
• Upload, test and maintain content to an LMS.
• Potentially coach and mentor less experienced staff
• Identify and measure key metrics to track training effectiveness, business impact and ROI of training programs.
• Create engaging training evaluation exercises to evaluate training effectiveness and successful knowledge transfer
• Engage in supporting process improvement 

• BA or BS degree in a relevant field such as instructional technology, educational technology, training and development, etc.
• Atleast 5 years of experience creating content in different formats
• You do not need any experience in the F and B industry, but definitely need the motivation to shadow all of our teams for two weeks to create their SOPs. 
• Proven work experience with career progression in the field of instructional design, including significant experience in designing and delivering training solutions 
• Solid project management skills, including planning work, managing details, keeping multiple tasks/projects on track, using time well, working with stakeholders, and doing whatever it takes to deliver reliable results.
• Demonstrated experience designing and developing training materials in all modalities, including ILT, e-learning, and video.
• A work sample demonstrating your experience and skill will be required as part of the hiring process.
• Ability to assess training effectiveness and ROI to stakeholders and leaders.
• Experience in detailed training reporting – tracking, measuring and reporting on training metrics
• Strong written and oral communication skills to be able to proofread own work.
• Critical thinking and decision making