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ROAST

ACIDITY

BITTERNESS

HEAD, RETAIL OPERATIONS

Delhi or Mumbai

Job Description

We are looking for a talented, dynamic individual to oversee the management of our entire cafe operations.   The person should subscribe to our philosophy of running a cafe and ensure that that culture is spread throughout the team.  At each of our cafes, the coffee should be consistently delicious, the service should be friendly, quick, and efficient; yet baristas should also have the skills and knowledge to explain our latest coffee offering and guide a customer towards selecting the correct equipment. Apart from working the staff, the individual will be responsible for end to end monitoring and improvement of our retail operations.  Since we’re the largest speciality coffee company in the country and growing rapidly, this is a unique opportunity to play a key role in shaping  coffee culture in India.

Specific responsibilities will include:

  • Understand the details of the cafe operations, including all operating standards, coffee, food, beverage standards, and service standards. Quickly recognise when a standard is not being met, and coach city heads and cafe managers how to improve
  • Create a culture of experimentation, innovation and learning amongst the cafe staff.  Baristas should be able to taste, troubleshoot and improve on beverages, as well as be knowledgeable about the latest trends and thinking in global specialty coffee industry.
  • Create and oversee systems to ensure quick and efficient service.  Build a culture of teamwork in beverage preparation and service.
  • Spend time in cafes with barista teams and customers to understand and identify the business' critical issues in order to ensure the alignment of strategies; maintains the identity of Blue Tokai Coffee in all cafes and related initiatives.
  • Create a culture of experimentation, innovation and learning amongst the cafe staff.  Baristas should be able to taste, troubleshoot and improve on beverages, as well as be knowledgeable about the latest trends and thinking in global specialty coffee industry.
  • Work with training team to strengthen the baristas customer communication skills.
  • Ensure staff development at all levels of the cafe organization.   Keep a pulse on overall staff progression and shortcomings and come up with creative ideas to plot career advancement.
  • Lead productive, inclusive team meetings and train cafe managers to do the same.
  • Collect and analyze quantitative and qualitative retail data to develop initiatives to monitor and improve performance, engagement and customer experience.
  • Maintain quality standards in all areas of operational activity and drive sales and profitability through the performance and development of store management teams.
  • In cooperation with the cafe launch team, ensure successful rollout of new cafes.
  • Be prepared to learn about all aspects of the brand philosophy including brewing, roasting and QC processes of Blue Tokai Coffee Roasters
  • Ensure that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influence any changes necessary to meet statutory requirements.

Requirements  

  • 3-5+ years of retail leadership or equivalent experience with direct ownership of a P&L, leading operations, change and people development involving a large front-line team
  • Experience managing mid-level employees with proven track record of developing high performing teams
  • A deep appreciation for creating exceptional customer experiences and an appreciation for coffee
  • Ability to adapt and bring structure to unstructured environments
  • Ability to communicate in an environment where English is the second language
  • Self-motivated, focused, driven individual who thrives in an entrepreneurial environment.
  • Must be willing to travel frequently

COMPENSATION: The salary will be competitive with coffee industry standards and we are willing to relocate the right international candidates.  


ABOUT BLUE TOKAI COFFEE ROASTERS

www.bluetokaicoffee.com

We are India’s largest speciality-focused coffee company, with coffee roasteries in New Delhi and Mumbai and a growing network of cafes. We’re venture-funded and all of our coffees are sourced from leading growers across the country, traceability and long term relationships with our farms are integral to what we do. We are focused on sourcing, roasting, brewing the best beans India has to offer.