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ROAST

ACIDITY

BITTERNESS

Community Manager

Bangalore, INDIA

We are looking for a Community Manager in Bangalore, INDIA.

Specific responsibilities will include:
  • Organising events and pursuing collaborations: The candidate will curate events at our roasteries and cafes. This includes seeking out people with a similar vision and values to organising the entire event, creating a Facebook event page with our partners, and keeping baristas informed about each event. The candidate will also seek out events off site that we can participate such as Fashion Week, corporate pop-ups, etc.
  • Social Media and Content Development: The Community Manager will assist in developing content for our social media channels under the supervision of our Delhi team. In addition, the community manager will contribute posts to our blog.
  • Customer service: Good service is integral to our vision. We are all too familiar with bad customer service and we want to make sure that each of our customers get the best service we have to offer. This is why fielding customer inquiries on email, social media and over the phone is an essential part of this job. This is an important part of the job and the candidate must be ok with replying to customers, following up daily with couriers and responding promptly on social media.
  • Enriching the customer experience in our cafes: The Community Manager will interact with our customers on an ongoing basis to ensure that their experience is going well.
  • Share ideas on how we can continually be better: From initiatives that we can introduce to help keep our team happy to things we can do to make our customers more satisfied, we are always open to ideas!
 Requirements:
  • Have a strong interest in coffee including learning how to taste and brew it in a number of ways
  • Be personable and resourceful
  • Have strong written and verbal communication skills
  • Should enjoy working in flexible environment with flexible requirements
  • Should enjoy interacting with people
  • Should be able to work independently and resourcefully
  • Share a writing sample along with resume.
Education and Qualification:
  • 2+ years’ experience in a similar role
  • F&B or FMCG experience preferred
  • University degree in marketing, business preferred, or liberal arts and sciences with relevant work experience
  • Reports to: Head of Marketing

 
COMPENSATION: The salary will be competitive with industry standards.


ABOUT BLUE TOKAI COFFEE ROASTERS
www.bluetokaicoffee.com

We are India’s largest specialty-focused coffee company, with coffee roasteries in New Delhi and Mumbai and a growing network of cafes. All of our coffees are sourced from leading growers across the country, and traceability and long-term relationships with our farms are integral to what we do. We are focused on sourcing, roasting, brewing the best beans India has to offer.