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ROAST

ACIDITY

BITTERNESS

City Manager

Mumbai, INDIA

Job Description

We are looking for a talented, energetic and team-oriented individual to manage and oversee all cafe operations in the Mumbai region.  The person will be responsible for driving customer experiences, team growth and a positive working environment, as well as financial performance.  

Responsibilities: 
Team Management
  • Oversee and develop cafe managers to ensure great customer service, efficiency and financial performance of all cafes.  
  • Work closely with the training team to monitor staff progress and ensure growth of team members.
  • Review cafe staff quarterly, provide feedback, set goals.
  • Hire and induct new cafe staff.
  • Manage cafe staff rosters, hours, holidays and wage sheets.
  • Coordinate with the marketing team to execute events.
Supervisory Role
  • Oversee all daily cafe operations ensuring all SOPs are met.
  • Develop and execute systems to gather feedback from staff and customers and work on implementing improvements.
  • Deal with customer complaints or queries that escalate beyond cafe managers.
  • Ensure the store fulfils all legal health, compliance and safety guidelines and handle all official visits to the cafes.
Finance
  • Monitor and control expenses, track and grow revenue, and identify profitability improving measures.
  • Monitor and control wastage and pilferage.
  • Coordinate with the supply chain team to ensure appropriate stock levels and oversee regular stock-taking exercises.
  • Prepare cafe level and city level reports, discuss performance with management and suggest and execute required changes.
Skills Required:
  • 4+ years of operations leadership or equivalent experience with direct ownership of a P&L, change and people development involving a large front-line team.
  • Experience managing mid-level employees with a proven track record of developing high performing teams.
  • A deep appreciation for creating exceptional customer experiences and an appreciation for coffee.
  • Ability to adapt and bring structure to unstructured environments.
  • Ability to communicate in an environment where English is the second language.
  • Self-motivated, focused, driven individual who thrives in an entrepreneurial environment.
  • Must be willing to travel frequently.
  • Should have exposure of designing process controls/checks to measure the quality of output through a production process.
  • Must be familiar with Marathi and English Language. 

ABOUT BLUE TOKAI COFFEE ROASTERS
www.bluetokaicoffee.com

We are India’s largest specialty-focused coffee company, with coffee roasteries in New Delhi and Mumbai and a growing network of cafes. All of our coffees are sourced from leading growers across the country, and traceability and long-term relationships with our farms are integral to what we do. We are focused on sourcing, roasting, brewing the best beans India has to offer.