We are looking for a talented, energetic and team-oriented individual to manage and oversee all cafe operations in the Mumbai region. The person will be responsible for driving customer experiences, team growth and a positive working environment, as well as financial performance.
Oversee and develop cafe managers to ensure great customer service, efficiency and financial performance of all cafes.
Work closely with the training team to monitor staff progress and ensure growth of team members.
Review cafe staff quarterly, provide feedback, set goals.
Hire and induct new cafe staff.
Manage cafe staff rosters, hours, holidays and wage sheets.
Coordinate with the marketing team to execute events.
Oversee all daily cafe operations ensuring all SOPs are met.
Develop and execute systems to gather feedback from staff and customers and work on implementing improvements.
Deal with customer complaints or queries that escalate beyond cafe managers.
Ensure the store fulfils all legal health, compliance and safety guidelines and handle all official visits to the cafes.
Monitor and control expenses, track and grow revenue, and identify profitability improving measures.
Monitor and control wastage and pilferage.
Coordinate with the supply chain team to ensure appropriate stock levels and oversee regular stock-taking exercises.
Prepare cafe level and city level reports, discuss performance with management and suggest and execute required changes.
4+ years of operations leadership or equivalent experience with direct ownership of a P&L, change and people development involving a large front-line team.
Experience managing mid-level employees with a proven track record of developing high performing teams.
A deep appreciation for creating exceptional customer experiences and an appreciation for coffee.
Ability to adapt and bring structure to unstructured environments.
Ability to communicate in an environment where English is the second language.
Self-motivated, focused, driven individual who thrives in an entrepreneurial environment.
Must be willing to travel frequently.
Should have exposure of designing process controls/checks to measure the quality of output through a production process.
Must be familiar with Marathi and English Language.
We are India’s largest specialty-focused coffee company, with coffee roasteries in New Delhi and Mumbai and a growing network of cafes. All of our coffees are sourced from leading growers across the country, and traceability and long-term relationships with our farms are integral to what we do. We are focused on sourcing, roasting, brewing the best beans India has to offer.
This is the finest grind we offer, as fine as flour
Fine grind, a bit finer than table salt.
Fine grind, slightly finer than sand granules
South Indian filter
Medium fine grind, suitable for filters with small holes.
Medium fine grind for stovetop espresso makers, also good for single cup pourovers.
Used for drip filter machines and two cup pour overs, this is a medium coarse grind like rough sand.
Medium coarse grind, suitable for 1-2 minute brew times.