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B2B Sales and Operations Associate

Mumbai, India

Job Description

We are looking for someone with initiative, drive, and accountability to support our B2B sales operations.  This person will be responsible for coordinating between our wholesale customers, sales team members, production team and finance department to ensure smooth operations from estimates to dispatch to payment.   

Specific responsibilities will include:
  • In coordination with sales and finance members, prepare and send estimates, invoices, ledgers and contracts to customers
  • Prepare and analyze B2B MIS, create actionable reports and share insights with senior management
  • Coordinate with operations team to ensure processing of orders of customers in good standing
  • Interact with customers to assist with any issues regarding invoicing and payment, assist in recovering A/R
  • Serve as an additional resource for the sales department on an ad hoc basis
  • Assist with after sales service support to customers by coordinating with internal team as well as service partners
(A)Knowledge, Skill, and Abilities:
  • Self-starter with demonstrated initiative and strong organizational skills
  • Excellent verbal and written communications skills
  • Basic finance understanding
  • Problem-solving and critical-thinking skills

    Reports to: Head of Sales


We are India’s largest speciality-focused coffee company, with coffee roasteries in New Delhi and Mumbai and a growing network of cafes. All of our coffees are sourced from leading growers across the country, and traceability and long-term relationships with our farms are integral to what we do. We are focused on sourcing, roasting, brewing the best beans India has to offer.