To ensure the seamless running of Blue Tokai Cafes coming under a particular zone in the most effective and efficient manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.
- Ensure all Café staff provide a warm and welcoming environment and that customer
service is efficient and outstanding
- Manage and motivate Café Head to increase sales and ensure efficiency, provide a
results driven and fun environment for all employees.
- Ensure all staff are well briefed on their responsibilities and are given constant
supervision and motivation on all aspects of their work
- Plan bi-weekly debriefs with Café Head
- Review Café Head and Cafe staff quarterly, provide feedback, set goals
- Organise and book training sessions for Café staff (new product/new coffee release)
- Manage Cafe staff rosters, hours, holidays and wage sheets
- Develop a culture of actively seeking feedback from customers on a regular basis
- Manage all daily Cafe operational task lists, ensure the highest quality of standards
- Allocate responsibilities to Cafe personnel
- Deal with customer complaints or queries that escalate beyond Café Head
- Ensure the store fulfils all legal health and safety guidelines
- Be responsible for the smooth running of the Cafe during events working closely
with the Café Head and Events Manager
- Review and collate bi-weekly reporting data as summary, delivered to Head of Retail
-Review app ratings every day and make action plans to improve them.
-Managing the communication channel between his zone and other zone.
-Responsible for achieving the targeted sales numbers.
- controlling COGS at café through right indenting and tracking ideal Vs Actual consumption along with wastage.
-Managing and maintaining the profit margins for the allocated area.
- Ensuring right cash practices at the Café.
- Monitor stock levels and purchases, ensure Cafes stay within budget work with Café
- Keeping an updated list of suppliers for food, consumables, and cleaning supplies,
updating Café Head where necessary
- Assist in quarterly stocktake for each Café under the zone.
-Inventory Management and daily inventory check and making action plans